Shipping & Returns

Shipping

DELIVERY

Bauerfeind Singapore Pte Ltd ("Bauerfeind") process most orders before 2pm within Singapore on the same day they are received. Delivery transit times are calculated based on business days.

Orders received after 2pm (Singapore Time) will not be processed until the next business day. 

Standard delivery varies between 2-4 working days.

Orders placed on weekends, public holidays will be processed on the next working day.

For Urgent deliveries, please opt for self collection at our flagship store.

Orders billing to credit cards are shipped once credit card approval and address verification is made.

DOMESTIC SHIPPING (SINGAPORE) - SELF-COLLECTION:

Bauerfeind Singapore Pte Ltd now offers self-collection option at our flagship store Cambridge.

INTERNATIONAL DELIVERIES

Bauerfeind Singapore Pte Ltd currently does not ship internationally.

Returns

A return authorization (RA) must be issued from Bauerfeind Singapore Pte Ltd by contacting customer service at info@bauerfeind.com.sg

Any return without a return authorization number will be refused. A time limit of 7 days from the date of purchase for returns applies for all consumer purchases. All returns must be in original packaging and received in new and resellable condition. Credits for returns are issued only to original purchaser. Bauerfeind strongly recommends to make the return / exchange directly at Bauerfeind Office. Bauerfeind is not responsible for returned packages lost by any delivery service.